were, 83% in a study by the Institute Soldan surveyed clients in the short term Terminisierung and service readiness of the lawyers are vital to the mandate issue. That is, by telephone or in person to reach the lawyer very much can be done for the strengthening of mutual trust and building a long-term client relationship. course you can not always be available in person, but as can be by an external 24-hour telephone service to reach this goal economically. It is also important in the discussion on the kindness to pay special attention to the client. For 71% of respondents indicated this was a decisive factor for the long-term cooperation. To find out how you are perceived on the phone, it is advisable to make so-called mystery calls from friends or by making telephone professionals. This can then give you a detailed feedback on your behavior.
Another point to keep in mind you, is the firm order. If lying around everywhere unsorted files or piled up, sure the client to ask: Has the at all time for me? Is not totally overloaded anyway? therefore try to keep your desk tidy or create the file only as of the current client on the table.
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